Dr Wallayaporn Techakriengkrai

Business Lecturer

PhD in Business Information Systems – Auckland University of Technology, New Zealand
Master of Science in Internet and E-commerce Technology – Assumption University, Thailand
Bachelor of Arts in Business English – Assumption University, Thailand

Experience, Interests, affiliations
I have several years of experience related to business analyst, especially the customer relationship management system, through my work experience and research background. I previously worked in different types of industries (bank, entertainment, and hospital) before I commenced my Ph.D. at the Auckland University of Technology. Based on my teaching experience, I am very passionate in terms of teaching. During my Ph.D. study, I was responsible for two courses in Business Information Systems and Business Process Management at the Auckland University of Technology.

Research Focus
My primary interests are in the area of enterprise systems, information systems implementation, IS use, user adaptation and organisational change associated with new IS implementation.

Teaching selected course in the Master of Business Informatics
• Enterprise Systems and Business Analysis

Techakriengkrai, T. (2016). A Multi-Level Theory of Post-Adoptive Adaptation and Organisational Change in Enterprise System Implementation: The Case of CRM (Doctoral thesis, Auckland University of Technology). Available at http://hdl.handle.net/10292/10376.

Techakriengkrai, W., Techatassanasoontorn, A.A., and Tan, F. (2015). Understanding Organisational Changes in the Post-Adoption of CRM Implementation: A Socio-Technical Perspective. Proceedings of the International Conference on Information Resources Management (Conf-IRM), Ottawa, Canada, May 18-20, 2015.

Techakriengkrai, W., Techatassanasoontorn, A.A., and Tan, F. (2014). Understanding Post-Adoptive Adaptation Process in Organisational CRM Implementations. Proceedings of the Australasian Conference on Information Systems, Auckland, New Zealand, December 8-10, 2014.

+64 9 368 4343 (ext.109)